MSI installer missing after a restauration
Hi !I'm a French IT Tech.This week I restored, as usual, a Desktop PC with the Shadow Protect Desktop Edition and VirtualBoot.Unfortunetly this time I can't reinstall any other program. In this case,...
View ArticleSP version 3.5.2 always creating spanned image on WIndows 10 with new 5TB WD...
Hi folks:Yes, version 3.5.2! Still works on all my machines. I just got a new WD MyBook 5 TB USB drive. Running a backup from Windows 10 using SP 3.5.2 always creates a spanned set of image files of...
View ArticleIncrementals are not supported on this volume
Hi all,I've started seeing some errors when trying to do an incremental backup.. I've followed this article to try and fix the issue https://www.storagecraft.com/support/kb/article/32 but its quite...
View ArticleEmergency Data Retrieval From MacBook
I returned from an extended trip to discover my primary Windows 7 Ultimate workstation has a blown MB and all three internal drives catastrophically damaged. The attached APC is also blown (something I...
View ArticleProblem with Windows 7 always got defragged
Recently I noticed that almost all of the W7 we support are having either 0 or 1% disk defragmentation. Wondering if anyone came across this issue.Here is what I have done so far- Disable the...
View ArticleWhy does ShadowProtectSvc.exe keep waking up my system?
I always read that Shadowprotect would not wake up the system to perform scheduled backups if the system was asleep at that time, but now I see that ShadowProtectSvc.exe for version 5.2.3 keeps waking...
View ArticleRestore with SPD to a bootcamp-partition
Hello, I've made a backup of my bootcamp partition of my MacBookPro. Is there e possiblity to restore only the bootcamp partition after booting from USB-Stck or DVD? And naturaly use the bootcamp...
View Articleexclude infected files from being backup by storagecarft
how can i exclucde infected/qurantine files from being backup by storage craft?my co-worker in another company mentioned that one of his staff recently found that the files in his computer is infected...
View ArticleShadowProtectSvc locks Removable USB drive and can't safely remove
I could never figure out why I could not safely remove an external USB drive that I connected to my computer. It would always give me an error. I found this cool program USB Safely Remove that will...
View ArticleHow to deal with Virtual Machines
I want to use ShadowProtect Desktop for my home office business primary desktop. I also have two business laptops. On my desktop, I have a VirtualBox VM with two virtual hard drives. One VHD is only...
View ArticleCan mount backup images, but unaccessible
After mounting a backup image and trying to access it a popup with "Invalid function" is all I get... any ideas? It is the latest desktop version, backups are incremental backups.
View ArticleSP did not backup my users/[username] folder correctly also cannot restore...
It missed nearly everything in the /users/[username] directory except for visual studio files. I have now discovered I have lost everything in there.Could this be something to do with windows settings...
View ArticleCannot finalize writing (-2 The system cannot find the file specified.)
If you are getting an sbfile 506 -2 error , you may want to look at https://technet.microsoft.com/en-us/library/ff686200(v=ws.10).aspx The article addresses SMB caching perameters for SMB. We were...
View ArticleSPX deactivated itself and will not activate
I am not sure why - but SPX is now telling me that my product is not activated, and I need to enter a valid license. I do that, using the only license I ever used, and it tells me that there are no...
View ArticleBackups failing since updating to Windows 10
Hi People,Was using Windows 7 Pro up to Friday a week ago. Upgraded to Windows 10 Pro and now backups are failing as outlined in the attached image. the message implies that there is something wrong...
View ArticleISOTool - Task Not Complete [Drive] already exists.Please specify another path
GreetingsI'm trying to get ISOtool ( V5.04.27363) to mount an iso.I get an error message that the drive I've choosen to mount the ISO to already exists, but this is not the case - see attachment.Any...
View ArticleBoot desktop image on a Windows 2012 server
Hello. I need a little guidance here.I know what I want to do - I just need a high-level "map".I have a PC that creates backup images onto a USB drive. No problems.As a test (and a...
View ArticleCan I view file revision history?
I'm new to ShadowProtect, using Desktop. Windows 10.With my hourly backup jobs I've created, for one of them I can see the base and 14 differentials. The following need has happened for real in the...
View ArticleShadow Protect Desktop V5 & Windows 10 64 bit ?
Hello all,I own Shadow Protect desktop V5.2.3.37285I installed it initially on my Windows 7 PRO 32-bit PC (at home), which I recently updgraded to Windows 10 PRO 32-bit (free Microsoft upgrade).Note...
View ArticleHow to create Windows 10 Recovery Disk?
Searching, I find conflicting info on what to do. With ShadowProtect Desktop version 5.2.3.37285, what instructions should I follow to create a recovery disk for my Windows 10 machine?
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