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Unable to deactivate
Hi folks:I've been using ShadowProtect desktop for a few years, currently 5.2.0. I'm unable to get Microsoft's latest Visual Studio to work. I suspect because all of the crap left behind by previous...
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What's a Disconnected License?
My system crashed hard yesterday so my sister has allowed me to use her's. I decided to do her a "favor" and update ShadowProtect Desktop. Everything seems to have to have gone well, no errors or...
View ArticleBackup disc failed to write properly, lost license key, need files ASAP. Help.
The backup disc for opening my backup files failed to write properly and now I'm left without access to my files. I have a presentation in the morning. I do not have my license key as I do not have...
View ArticleHow to create a destination to Sylology NAS ?
I want to back up my data to Synology NAS ,but I cant create the destination. (Software is ShadowProtect 5.2.3)Add > Network Share> Destination Path > Browse > Entire Network > NAS. I...
View ArticlePlease confirm: How to "Gain permission" to USER folder of mounted SPI
I am asking folks with experience to read through this document and make comments or ask questions. I solved this myself but it was painful. Hopefully, somebody can see a mistake in my procedure or...
View ArticleMD5 file - Do I need it?
Is it necessary to check the 'Generate MD5 file when creating an image file' checkbox?
View ArticleShadowProtect 5.0.4 backup scheduling service failure
Symptoms:SP silently stops executing scheduled backups on an irregular basis (e.g. sometimes runs for weeks, sometimes quits every 3-4 days.)All prior backup jobs successfully triggered by SP service...
View ArticleDoes Shadow Protect use the Windows Task Scheduler?
I need to write a command file that runs a minutes before my incremental backup job. I am running Windows 10 and I made a list of SCHTASKS but Shadow Protect did not appear among them (to get its next...
View ArticleVolumes all at once?
I heard a recommendation to include all volumes in a backup job.Take for example this small-office server.It has a C volume, which rarely changes much.And it has an I volume, which is data, and changes...
View ArticleShould Image Manager be used in this environment - to validate disk files?
This question pertains to a site that is backing up to a local USB drive:The site is not doing Continuous Incrementals.This site is not using CMD EndPointImageManager (IM) is installed on this machine...
View ArticleCan StorageCraft recover files from backup sets that fail to mount/verify?
A backup set was made with shadow protect of an 8TB partition and although the md5 matches it wont mount and fails the verification (500 chunk failed due to malformed data even though it passes the...
View ArticleWindows 10 Shadow Protect SPX service will not run
Hi New PC. Win 10 Pro x64. if 6th gen 8 GB RAM.SPX service will not start.Have uninstalled and reinstalled.SFC and DISM all pass. Please help.Logged a case in the Storage Craft webform. 4.5 hours...
View ArticleShrink Volume size
Hello, I use to be able to shrink volume size from an image taken form a larger drive to a smaller drive, by mounting the image and creating a incremental spi. I was using the Recovery environment...
View ArticleRecovery Environment 64-Bit UEFI mode not working
Hello dear community,I recently updated my StorageCraft Recovery environment USB stick to 64-bit and tried to load it with BIOS set to UEFI mode. I own an ASUS Z170 Deluxe mainboard and therefore...
View ArticleBad Image Password
Hello,I have run into a maddening problem. I have just tried to do a system restore and I can't get past the password stage. The reason being is because my password contains a UK pound sign £ and the...
View ArticleEvent ID 260
In my event viewer I have a warning error in the Administrative section, Event 260, Source STCVSM, "While re-activating on \Device\HarddiskVolume2, VDIFF has detected that previous boot session ended...
View ArticleRecovering On New System?
I'm performing a fresh install of Win 10. So I'll be creating new accounts, with their old user names. Most of these accounts won't have admin rights, but will have their own passwords. Bitlocker...
View ArticleGreat product -HORRIBLE Support
Two weeks ago my hard disk failed. I used the opportunity to get an SSD and do a clean install. Everything went flawlessly except installation of Storage Craft. Apparent I have to deactivate the...
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